Customer Dedicated
We try to look at things from
our customers’ perspective and cover every eventuality,
so that we can make it easy for them to receive the products and support they need when
and where they need them. By forming a customer-centered team and system,
we have the entire country covered.
Through this, we aim to provide the best service by quickly and
accurately providing our customers with what they need.
Specialists
Ph.Ds., Pathology Technicians, Lab Researchers, Engineers, Scientists
Our professional customer support team consists of PhD-level researchers, pathologists, engineers, and scientists.
We are responsible for tasks such as equipment installation, evaluation, technical support, follow-up management, and training,
and a team of professionals is formed for each product to provide support.
Various departments collaborate to carry out cross-functional projects to build Dow's learning ecosystem.
Customer
Relationship
Specialized
Functions
Specialized
Customer
Support
Scientific
Association
Scientific
Promotion
Material
On, Off-line
Seminar
Detailed
Specialty
Dedication
Customer-Oriented Capabilities
An example of our customer support process
Testing problems arise due to issues such as changes in
testing personnel or
new hires
Stage 1 Customer Support
Email
Call
Visit
Stage 2 Training Support
We provide educational materials such as Service Cards and Quick Guides
Stage 3 Further Training Support
We provide webinars and video training materials
Smooth testing